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Customer Support Executive

Customer Support Executive

RepIndia

0 - 3 years

2 - 4 Lacs

saket

Posted:2 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support orm query engagement reports analysis audit grammar scoring service training duration

Work Mode

Remote

Job Type

Full Time

Job Description

Experience: 0-3 Year

Work Week: 5 Days

Location: Saket, Delhi

Shift: Rotational

Review and approve ORM team outputs (customer query responses, brand engagement messages, reports, sentiment analysis, and case resolutions) before publishing.
Audit ORM tickets, social media responses, and review site interactions to ensure tone, grammar, and brand guidelines are met.
Maintain a quality checklist and scoring sheet to track team performance and identify improvement areas.
Collaborate with ORM Managers and Team Leads to ensure feedback is implemented and processes are optimized.
Monitor adherence to SLAs (Service Level Agreements) and ensure timely escalations for critical cases.
Provide constructive feedback and conduct training sessions to improve quality standards.
Maintain updated knowledge of brand guidelines, digital etiquette, and platform-specific requirements.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund
Work from home

Application Question(s):

What is the duration of your Notice Period?
What is your current CTC?
What is your expected CTC?

Language:

English (Required)

Location:

Saket, Delhi, Delhi (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)

Work Location: In person

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