0 - 5 years
2 - 3 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
We have an urgent opening with our esteemed client. Our client is a leading FMCG D2C brand that manufactures and sells chocolates, cookies, and confectionaries. Experience : Freshers can apply Location : Goregaon East Roles & Responsibilities : 1. Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media. Provide accurate information about products and services. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. 2. Problem Resolution: Troubleshoot and resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. 3. Customer Records : Maintain customer records by updating account information. Document customer interactions, transactions, comments, and complaints. 4. Collaboration: Work with other departments to ensure customer issues are resolved promptly and efficiently. Escalate unresolved issues to the appropriate internal teams when necessary. 5. Feedback and Improvement : Gather customer feedback and share insights with the team to improve products, services, and customer experience. Suggest and implement improvements in customer support processes. As the requirement is a bit urgent, an early response on this would be highly appreciated. Alternatively, if you know someone suitable and available please refer or share their contact details at shakil.shaikh@upgrad.com Regards, Shakil
Rekrut India
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