Inbound Call Management:
1. Serve as the first point of contact for customers calling from the UK and US regarding product inquiries, service issues, and technical support. 2. Actively listen to understand customer needs, provide accurate information, and resolve issues efficiently on the first call. 3. Demonstrate empathy and professionalism when handling customer complaints, aiming for the highest levels of customer satisfaction. • Outbound Call Management: 1. Proactively contact customers for follow-ups, customer satisfaction surveys, renewal reminders, and lead generation (as applicable). 2. Clearly articulate the purpose of the call and provide value in every interaction. 3. Update customer records accurately in the CRM system after each interaction. Required Qualifications & Skills 1. Essential: Graduation in any discipline. 2. Minimum of 6 months - 2 years of experience in an international voice process (UK/US/Australia) is mandatory. 3. Excellent English communication skills with a clear, neutral, and easily understandable accent for both UK and US audiences. 4. Proven ability to handle both inbound and outbound call center operations.

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Customer Support Executive