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Passion Gaming
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Customer Support Executive

Customer Support Executive

Passion Gaming

1 - 5 years

0 Lacs

panchkula haryana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

voice support email support customer support english hindi chat support crm tools

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Experience Executive (Voice, Chat & Email Support) in the gaming industry located at Sector-9, Panchkula, your primary responsibility will be to provide top-tier customer support through voice, chat, and email channels. You will handle both inbound and outbound interactions, striving for First Contact Resolution (FCR) in each case. It is essential to maintain composure under pressure, adhere to established processes, and ensure that all customer issues are effectively resolved by following up diligently. The ideal candidate for this role should have at least 1 year of experience in a customer support position, demonstrating practical knowledge and expertise. Familiarity with CRM tools is preferred, though not mandatory. Candidates with prior experience in the gaming or skill-based gaming industry will be given additional consideration. Proficiency in both spoken and written English and Hindi is a requirement to effectively communicate with customers. A genuine interest in problem-solving, a commitment to delivering high-quality service, and a collaborative mindset are qualities we value in our team members. Additionally, a proactive attitude towards continuous learning and professional development will be advantageous in this role.,

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Customer Support Executive