Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in pune
>
Pharmarack Technologies
>
Customer Support Executive - Operations (Off-Role)

Customer Support Executive - Operations (Off-Role)

Pharmarack Technologies

0 - 3 years

2 - 3 Lacs

pune

Posted:2 hours ago| Platform:

Apply

Skills Required

customer support customer service cse telecalling solving queries escalations voice process complaint handling query resolution customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title

Experience

Roles and Responsibilities :

As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value)
You would be responsible for the various activities that would fall under the campaigns that we run for our Client companies. This would entail tele-engagement with the Stockists/ retailers, collection of stock and sales statements, Distributor on-boarding for the p-connect, training and on-boarding of the stockiest
You should proactively be able to see emerging issues and bring in quick scalable resolution for such issues
You will build a culture of customer point of view in all the business discussions. You will advocate customer needs/ issues cross-functionally

Our ideal candidate will be/ have

Highly customer centric
High adaptation to technology enabled the environment and ability to understand change in technology
Ability to collaborate cross functionally for customer related issues/ escalations
Ability to think on foot and examine any problem in a structured manner

Desired skills:

Impeccable and customer friendly communication both spoken and written
Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage
Basic knowledge of MS-Office (MS-Word/Excel)
Candidate should be flexible with working hours and weekly offs

Reporting hierarchy :

More Jobs at Pharmarack Technologies

Engineering Manager (Full Stack | AWS | AI/ML | ERP Integrations)

Bengaluru

10.0 - 12.0 yrs

INR 40 - 50 Lacs

Technical Support Executive - Distributor Support (Walk-In)

Pune

Experience: Not specified

INR 2 - 3 Lacs

Product Analyst

Pune

3.0 - 5.0 yrs

INR 5 - 6 Lacs

MDM Executive

Pune

Experience: Not specified

INR 2 - 3 Lacs

Manager - Business Development -Commercial

Mumbai Suburban, Mumbai (All Areas)

3.0 - 5.0 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.