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Customer Support Executive

Customer Support Executive

Oneqik

0 - 31 years

1 - 2 Lacs

Koramangala, Bengaluru/Bangalore Region

Posted:1 month ago| Platform: Apna logo

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Skills Required

support crm management communication resolve compliance service

Work Mode

On-site

Job Type

Full Time

Job Description

Company name: EOS Job Title: Customer Relationship Manager (CRM) Process: Outbound (Relationship Management) Location: Koramangala 4th Block, Bangalore Employment Type: Full-Time Key Responsibilities: ● Make outbound calls to existing customers to inform and explain available features, benefits, and services. ● Build and maintain strong customer relationships through effective communication. ● Address customer queries, offer support, and ensure customer satisfaction. ● Maintain accurate records of interactions in the CRM system. ● Coordinate with internal teams when required to resolve customer issues. ● Ensure adherence to compliance and quality standards. Requirements: ● Minimum Qualification: HSC (12th Pass) ● Experience: Minimum 1 year in the Insurance industry (in roles such as customer service, renewals, sales, or relationship management). ● Communication: Must clear VERSANT Level 4 – good verbal communication skills required. ● Languages: ○ Hindi, Bengali, Marathi – UPTO ₹26,000 CTC / ₹24,000 Take Home ○ South Indian Languages – UPTO ₹25,000 CTC / ₹23,000 Take Home (NOTE: Salaries will be based on interview performance) ● Shift Timings: ○ Rotational week offs ○ Shift window: 9 AM to 9 PM (9-hour shift) ○ Female shift ends by 7 PM

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Customer Support Executive