Customer Support Executive (Night Shift)

Customer Support Executive – Night Shift | House of EdTech
Location: Kolkata, Salt Lake, Sector 5 (Work from Office)
Start Date: Immediate Joiner
Salary: Up to ₹3 LPA (Fixed) + Up to ₹1 LPA (Performance-based variable pay)
Office Timings: 09 PM – 6 PM (6-day workweek)

About Us At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower! Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 850+ employees, 10+ offices across India, and ₹250 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for 10+ dynamic customer support professionals to join us!

Key Responsibilities

• Customer Support: Assist learners via calls, emails, and chat to resolve queries efficiently.
• Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary.
• Student Assistance: Guide learners on course navigation, material access, and platform usage.
• Active Listening & Engagement: Ensure customers feel valued through professional and empathetic interactions.
• Process Improvement: Identify recurring issues and suggest improvements for a better user experience.
• Team Collaboration: Work closely with tech and product teams to streamline customer interactions.

Required Skills & Qualifications

• Education: Bachelor's degree preferred (any discipline).
• Communication: Strong verbal and written skills in English and Hindi.
• Customer Focus: Passion for helping customers with a problem-solving mindset.
• Tech-Savvy: Basic understanding of digital tools and learning platforms.
• Patience & Empathy: Ability to handle customer concerns professionally.
• Experience: 0–1 year in a customer support role (Freshers are welcome!).

Why Join House of EdTech? At House of EdTech, we believe in fostering talent, providing growth opportunities, and creating a work environment that encourages learning and innovation. Here’s why you should consider joining us:

• Fast-growing EdTech Company: Work with a company backed by IIT Kharagpur alumni and industry experts.
• Career Advancement & Mentorship: Learn directly from experienced professionals and industry leaders.
• Performance-Based Incentives: Earn attractive bonuses and incentives based on your contributions.
• Vibrant and Energetic Work Culture: Be part of a team that values innovation, collaboration, and continuous improvement.
• Make an Impact: Help shape the future of education and empower learners across the country.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Do you have a personal laptop that you can bring and use for work?
• Can you communicate fluently in both English (spoken and written)?
• Are you comfortable using online learning platforms, CRM systems, or other digital tools? Can you name any you've used?
• Are you available to join immediately? If not, please mention your notice period or the earliest possible joining date.
• Could you please share your most recent take-home (in-hand) monthly salary?

Experience:

• Customer support: 1 year (Required)

Location:

• Kolkata, West Bengal (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: In person