Customer Support Executive (Night Shift)

Job Description: You will be responsible for understanding the products and services provided by the company, preparing company policies and procedures, and maintaining a healthy relationship with the clients. Your duties will include supporting the customer through an email ticketing system and phone calls, resolving customer complaints and queries, providing detailed information to customers, and negotiating the terms and conditions with the customer. Additionally, you will be maintaining records of each phone call for future reference, offering exceptional customer service and satisfaction, following up with customers for any further information, taking feedback from the customers, and contributing to the company's knowledge base. It is essential to adhere to the company's rules and regulations. Key Responsibilities: - Support customers through an email ticketing system and phone calls - Resolve customer complaints and queries - Provide detailed information to customers - Maintain records of each phone call for future reference - Offer exceptional customer service and satisfaction - Follow up with customers for any further information - Take feedback from customers - Negotiate terms and conditions with customers - Contribute to the company's knowledge base - Maintain a healthy relationship with clients Qualifications Required: - Minimum 1 year of experience in customer service - Proficiency in English - Availability for night shifts - Work location: In person (Note: No additional details of the company were provided in the job description),