Customer Support Executive

Dear Candidate,

Greetings from Naukri.com!!

IntouchCX is hiring candidates for Customer Retention (International Voice Process) Role for Hyderabad Location.

Overview:

IntouchCX is revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world.

Please find below details.

Interview Date: 17th July, 2025 Thursday  

Interview Time: 11:30AM to 3:30PM

Experience Range:1-5 Years

Venue Details: B16 Mindspace 5th Floor, backside of inorbit mallHyderabad-500081 Telangana, India

( https://maps.app.goo.gl/ZVoVsDYLUNfqWQSBA )

It is a Work from Office requirements.

Contact Person: Divya & Keerthana 

Salary Details: 2.5LPA- 4.5 LPA CTC(depending on interview)

Shift Details: Rotational Shifts

Role – Customer Support

Notice Period: Immediate Joiners Preferred

Education: Graduation / Under Graduation

Job Description: The primary role of an agent is to provide service to the customer over a chat, call and provide resolution accordingly.

Requirements:

1. To provide support and resolve issues via chat, call and other electronic communication.

2. Good Written communication skills.

3. Strong analytical and troubleshooting skills.

4. Rendering services to customers and ensuring satisfactory.

Please carry all your educational certificates and Govt ID Proofs(Aadhar and Pan card) for Documentation(Clear scanned copies/Xerox Copies)

Job Details:

1. Rotational US Shifts(Midnight shifts as well)

2. 5 days working; 2 rotational week offs (No fixed off on Saturday and Sunday)

3. Students pursuing studies through regular college are not eligible.

4. Educational certificates are mandatory.

5. Must be flexible to work from office.

Perks and Benefits:

> 2-way free transportation(Home Pickup and Drop)

> Self to work (STW) Rs.3300 (only for male employees)

Qualification: PUC / Intermediate/ 10+3 (Diploma) / Graduation

Interview Process:

1. PIR (Personal Introduction Round)

2. Harver Assessment( Voice Assessment)

3. Final Interview

Note:

Candidates who attend an interview within 90 days are not eligible to apply.

Hiring radius distance limit is 23km.

Best Regards,

Naukri.com