We are looking for a proactive and customer-focused Customer Care Executive to join our ISP support team. The successful candidate will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction regarding our internet and connectivity services.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats related to internet services, billing, technical issues, and service requests.
Resolve customer complaints quickly and effectively, ensuring first-call resolution whenever possible.
Provide accurate information regarding products, services, pricing, and technical support.
Log and track customer interactions using CRM tools and escalate complex issues to relevant departments when necessary.
Coordinate with field technicians and other teams to follow up on service outages or installations.
Monitor and report recurring customer issues or trends for process improvement.
Educate customers on new services, upgrades, and best practices for using their internet connection.
Maintain a courteous, empathetic, and professional demeanor at all times.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,064.00 - ₹12,500.00 per month

Benefits:

Flexible schedule
Paid sick time
Provident Fund
Work from home

Work Location: Remote

Speak with the employer
+91 8697643247Application Deadline: 12/08/2025Expected Start Date: 11/08/2025

More Jobs at Microtalk Communications Private Limited

Customer Support Executive

Calcutta

Experience: Not specified

INR 0 - 1 Lacs

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Customer Support Executive