Customer Support Executive

Job Title: Customer Support Executive
Location: Coimbatore (On-site) Shift: Rotational (including nights/weekends) About the Role:We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a seamless customer experience. Key Responsibilities: - Respond to customer queries via phone, email in a timely and professional manner. - Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary. - Guide customers on product features, usage, and best practices. - Maintain accurate records of customer interactions and resolutions in the CRM system. - Gather customer feedback and share insights with internal teams to improve service. Requirements: - Education:Degree in any discipline (English Lit preferred). - Experience: 0–1 year in customer support (training provided). - Skills: - Excellent English communication (verbal and written). - Strong problem-solving and multitasking abilities. - Basic technical proficiency (comfortable using CRM tools). - Work Flexibility: Willingness to work rotational shifts, including nights and weekends. - Location: Must be able to commute daily to our Coimbatore office. Good to Have: - Prior experience in international customer support (especially UK clients). - Familiarity with helpdesk software and support ticketing systems.