Customer Support Executive

0 - 3 years

0 Lacs

Posted:4 weeks ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive at MARS Cosmetics, based in Delhi - NSP, you will be an integral part of our team, assisting customers and ensuring their queries are resolved effectively and professionally. Key Responsibilities: - Handle inbound and outbound customer calls, emails, and chats - Resolve customer queries, issues, and complaints in a timely and professional manner - Provide accurate, valid, and complete information using the right tools and resources - Maintain customer records and update account information - Follow communication procedures, guidelines, and policies - Escalate unresolved issues to the appropriate internal teams - Strive to achieve individual and team performance targets We offer: - A friendly and supportive work environment - On-the-job training provided - Opportunities for growth and career advancement - Attractive incentives and performance bonuses Join us at MARS Cosmetics, a young and bold color cosmetics brand in Delhi, as we strive to make beauty products better and more affordable.,

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