Customer Support Executive

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About Loomkins

Loomkins is a premium kidswear brand built by parents, for parents—combining thoughtfully designed clothing with BIS-certified plush toys. We focus on comfort, quality, safety, and joyful experiences for families across India.

As a growing D2C brand, customer experience is at the heart of everything we do.

Role Overview

Customer Support Executive

Key Responsibilities

• Handle customer queries via

  WhatsApp, email, Instagram DMs, and calls

• Resolve order issues, delivery delays, exchanges, returns, and refunds

• Coordinate with logistics partners, warehouse, and internal teams

• Maintain accurate records of conversations and resolutions

• Proactively follow up to ensure customer satisfaction

• Represent Loomkins with empathy, patience, and professionalism

Requirements

• 1–3 years experience in

  customer support / operations / D2C support

• Strong written and spoken English & Hindi

• Comfortable using WhatsApp Business, Shopify, Excel/Google Sheets

• Calm under pressure and solution-oriented

• Empathy for parents and families (experience in kids/baby brands is a plus)

What We’re Looking For

• Ownership mindset (not “ticket closing”, but problem solving)
• Clear communicator who doesn’t over-promise
• Organized, detail-oriented, and reliable
• Someone who understands that

  great support = brand trust

Why Join Loomkins

• Work closely with the

  founding team

• Fast-growing brand with real ownership and learning

• Impactful role where your work directly affects customer happiness

• Friendly, respectful, and high-standards work culture

Compensation

• Competitive salary based on experience
• Performance-based growth opportunities