Loomkins

Company: Loomkins Location: Jaipur (On-site) Experience: 1–3 years Employment Type: Full-time About Loomkins Loomkins is a premium kidswear brand built by parents, for parents—combining thoughtfully designed clothing with BIS-certified plush toys. We focus on comfort, quality, safety, and joyful experiences for families across India. As a growing D2C brand, customer experience is at the heart of everything we do. Role Overview We’re looking for a Customer Support Executive who genuinely enjoys helping customers, communicates clearly, and takes ownership of resolving issues end-to-end. You’ll be the voice of Loomkins for parents reaching out to us. Key Responsibilities Handle customer queries via WhatsApp, email, Instagram DMs, and calls Resolve order issues, delivery delays, exchanges, returns, and refunds Coordinate with logistics partners, warehouse, and internal teams Maintain accurate records of conversations and resolutions Proactively follow up to ensure customer satisfaction Represent Loomkins with empathy, patience, and professionalism Requirements 1–3 years experience in customer support / operations / D2C support Strong written and spoken English & Hindi Comfortable using WhatsApp Business, Shopify, Excel/Google Sheets Calm under pressure and solution-oriented Empathy for parents and families (experience in kids/baby brands is a plus) What We’re Looking For Ownership mindset (not “ticket closing”, but problem solving) Clear communicator who doesn’t over-promise Organized, detail-oriented, and reliable Someone who understands that great support = brand trust Why Join Loomkins Work closely with the founding team Fast-growing brand with real ownership and learning Impactful role where your work directly affects customer happiness Friendly, respectful, and high-standards work culture Compensation Competitive salary based on experience Performance-based growth opportunities