Customer Support Executive

You are being sought after for the position of Customer Support Executive. Your proficiency in English, Bengali, Kannada, Tamil, or Telugu with exceptional voice clarity, grammar, and pronunciation is highly desirable. As an ideal candidate, you should exhibit qualities such as being active, customer-focused, and adept at efficiently handling multiple customer interactions. Responsibilities: - Interact with customers via phone, email, and chat to address product inquiries, troubleshooting, warranty claims, and feedback - Resolve customer issues in adherence to company service protocols - Maintain accurate records and escalate issues when necessary - Proactively follow up with customers to ensure their satisfaction - Collaborate with internal teams (service, logistics, retail) for seamless issue resolution - Identify recurring customer issues and recommend process enhancements - Achieve individual performance metrics to support team objectives Qualifications & Skills: - Minimum Education: Bachelors Degree - Freshers are welcome to apply - Proficient communication skills in English; proficiency in regional languages (Bengali, Kannada, Tamil, Telugu) is a must - Strong problem-solving abilities, active listening skills, empathy, and patience - Essential attributes include voice clarity, proper pronunciation, and correct grammar - Basic computer literacy (MS Office & customer service tools) - Capable of working under pressure and adapting to dynamic workflows - Team player with keen attention to detail and a customer-centric approach Salary & Benefits: - Competitive salary in line with industry standards - Performance-based incentives - Opportunities for growth and learning Please note that the job is Full-time and the work location is in person. You are being sought after for the position of Customer Support Executive. Your proficiency in English, Bengali, Kannada, Tamil, or Telugu with exceptional voice clarity, grammar, and pronunciation is highly desirable. As an ideal candidate, you should exhibit qualities such as being active, customer-focused, and adept at efficiently handling multiple customer interactions. Responsibilities: - Interact with customers via phone, email, and chat to address product inquiries, troubleshooting, warranty claims, and feedback - Resolve customer issues in adherence to company service protocols - Maintain accurate records and escalate issues when necessary - Proactively follow up with customers to ensure their satisfaction - Collaborate with internal teams (service, logistics, retail) for seamless issue resolution - Identify recurring customer issues and recommend process enhancements - Achieve individual performance metrics to support team objectives Qualifications & Skills: - Minimum Education: Bachelors Degree - Freshers are welcome to apply - Proficient communication skills in English; proficiency in regional languages (Bengali, Kannada, Tamil, Telugu) is a must - Strong problem-solving abilities, active listening skills, empathy, and patience - Essential attributes include voice clarity, proper pronunciation, and correct grammar - Basic computer literacy (MS Office & customer service tools) - Capable of working under pressure and adapting to dynamic workflows - Team player with keen attention to detail and a customer-centric approach Salary & Benefits: - Competitive salary in line with industry standards - Performance-based incentives - Opportunities for growth and learning Please note that the job is Full-time and the work location is in person.