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Customer Support Executive

Customer Support Executive

Tech Mahindra

1 - 4 years

2 - 4 Lacs

pune

Posted:1 day ago| Platform:

Apply

Skills Required

chat sla aht dual chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Resolve international customer queries over chat.
Minimum 1 year of international dual chat exp.
Identify and assess customer needs to achieve satisfaction.
Build sustainable relationships and trust with customer account through open and interactive communication.

Requirements and skills

Candidate must have 12th pass marksheet.
Prove customer support experience or experience as a client service representative.
35+WPM Typing speed with 90+accuracy.
Familiarity with CRM system and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.
Dual chat concurrency.

Benefits-

Both side cabs (if candidates address is within hiring zone)

Preferred candidate can share there resume on the given whatsapp or email.

You can whatsapp your resume on

Radha Shukla - 8527058998

Muskan Singh - 7390064927

You can E-mail you Resume on given IDs

Muskan.Singh16@Techmahindra.com

Radha.shukla1@Techmahindra.com

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