Work from Office
Full Time
Act as the first point of contact for customer queries and issues.
Troubleshoot UI and integration issues, providing timely resolutions via email, chat, or
ticketing systems.
Identify recurring problems, escalate critical issues, and document resolutions.
Use debugging tools to analyze and resolve technical concerns.
Provide product walkthroughs, training, and setup assistance.
Maintain FAQs and troubleshooting guides, updating them for new features.
Notify customers about service disruptions and scheduled maintenance.
Collaborate with internal teams to report bugs, suggest improvements, and ensure
priority support.
Assist with API-related queries and third-party integrations.
Ensure compliance with data privacy laws (GDPR, CCPA).
Customer Service Expertise: Ability to empathize with clients and provide clear solutions
(Essential).
Technical Background: Basic knowledge of APIs, databases, logs, and debugging
(Essential).
Social Media & ORM Understanding: Familiarity with platforms like Facebook, LinkedIn,
Twitter, Instagram, GMB (Essential).
Problem-Solving Mindset: Ability to analyze issues, find patterns, and work toward
resolution (Critical).
Experience with Ticketing Tools: Proficiency in tools like Zendesk, Freshdesk, or ClickUp
(Preferable).
Any undergraduate degree.
Excellent Communication and Interpersonal Skills.
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