Customer Support Executive

Position :

Location :

Languages Expert

Job Summary

As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats from clients and partners.

• Provide accurate information about Vivritis financial products and services.

• Log customer interactions, issues, and feedback into CRM systems.

• Coordinate with internal departments (tech, finance, credit) to resolve client issues.

• Track and follow up on pending queries to ensure timely resolution.

• Identify recurring issues and escalate to management with suggestions for improvement.

• Maintain high levels of customer satisfaction through professional communication and empathy.

• Assist in onboarding new clients and resolving documentation-related queries.

  
  

Required Skills and Qualifications

• Bachelors degree in any discipline.

• 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector.

• Excellent verbal and written communication skills in English.

• Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce).

• Strong problem-solving skills and attention to detail.

• Ability to multitask, prioritize, and manage time effectively.

• Customer-centric attitude and professionalism under pressure.

  
  

Preferred Qualifications

• Experience working in a fintech or NBFC environment.

• Familiarity with digital lending platforms and client KYC processes.

  
  

What We Offer

• Competitive salary and performance-based incentives.

• Opportunity to work in a fast-growing fintech environment.

• Learning and development programs.

• Collaborative and inclusive work culture.