Customer Support Executive

Kareer Hubb

1 - 4 years

2 - 4 Lacs

delhi delhi india

Posted:6 days ago| Platform: Foundit logo

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Skills Required

technical troubleshooting customer engagement time management multitasking ability communication skills product knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are looking for a motivated and customer-oriented Customer Support Executive in International voice. The ideal candidate will have 1-4 years of experience in a customer service role and possess excellent communication skills to assist our customers effectively.

Responsibilities

Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolving customer complaints and issues effectively and efficiently.
Maintaining accurate records of customer interactions and transactions.
Collaborating with other departments to ensure customer satisfaction and resolve issues.
Providing product and service information to customers as needed.
Identifying and escalating priority issues to the appropriate team.

Skills and Qualifications

Strong verbal and written communication skills in English and Hindi.
Proficiency in using customer support software and tools.
Ability to handle difficult situations and provide solutions under pressure.
Strong problem-solving skills and attention to detail.
Basic knowledge of CRM systems and practices.
Ability to work in a fast-paced environment and adapt to changing priorities.

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