Customer Support Executive

Job Title:

Employment Type:

Salary

Preferred Industry

Key Roles and Responsibilities

• Liaising with all departments. Department Heads for the timely resolution of student queries. and ready to work on rotating weekly off basis.
• Handling and resolving student queries via calls, emails, and messages in a professional manner.

Providing assistance with lecture schedules and keep students informed of any changes or updates.

• Sharing accurate and timely information about examination schedules and related processes.
• Support students in resolving issues related to certification and documentation.
• Addressing and escalating student grievances while ensuring closure within timelines.
• Maintaining student interaction logs and prepare regular reports on queries, resolutions, and escalations.
• Collaborating with internal departments (faculty, admin, exam cell) to ensure smooth resolution of issues.
• Providing proactive communication to enhance student experience and build trust.

Job requirements:

• A Graduate in any stream.
• 23 years old and above.
• Minimum 1 year of experience in Customer Service, preferably in an education or service-oriented sector.
• Strong knowledge of MS Office Suite (Word, Excel, PowerPoint).
• Must be proficient in Excel functions (VLOOKUP, XLOOKUP, Pivot Tables, Data Management, Reporting).
• Ability to prepare and deliver PowerPoint presentations.
• Good with word processing, data entry, and report generation.
• Good Communication skills.

Join our dynamic team and contribute to shaping the future of aspiring fitness professionals. If you are passionate about helping individuals in their career journeys, apply now to make a meaningful impact on their lives.

To learn more about the K11 School of Fitness Sciences, please visit the following links:

Website: https://www.keleven.com/

K11 Instagram: https://www.instagram.com/k11schooloffitnesssciences/

Instagram account of ur Director: https://www.instagram.com/kaizzadcapadia/

Instagram account of our CEO: https://www.instagram.com/kalyanicapadia/

YouTube Channel: https://www.youtube.com/c/K11SchoolofFitnessSciences/videos

HR LinkedIn: https://www.linkedin.com/in/jinal-shah-9658aa35/

Blog Life of a K11 Course Counselor: https://blog.keleven.com/2022/07/05/a-day-in-the-life-of-a-

k11-course-counselor/

HR Dept. Details:

Contact Number: +91 8291992707 / +91 9167751454 available on call and WhatsApp

Email Id: [HIDDEN TEXT]