Customer Support Executive

[7:54 pm, 07/05/2025] Nagalakshmi: ## Job Title: Semi-Voice Customer Support Representative ## Job Summary: Bangalore (Anjanapura near JP Nagar ) We're seeking a customer-focused and detail-oriented Semi-Voice Customer Support Representative with minimum 1 year experience in Technical customer support to join our team with Technical skills is added advantage. As a Semi-Voice representative, you'll handle customer inquiries and issues via email, chat, or other non-voice channels. Your goal will be to provide timely and effective support, ensuring customer satisfaction and loyalty. ## Key Responsibilities: 1. Respond to customer inquiries: Address customer questions and concerns via email, chat, or other non-voice channels. 2. Resolve customer issues: Troubleshoot and resolve customer complaints and issues in a timely and professional manner. 3. Provide product information: Offer detailed information about our products or services to customers. 4. Document customer interactions: Accurately document customer interactions and feedback. 5. Collaborate with team members: Work with other support teams to resolve complex issues. ## Requirements: 1. Excellent communication skills: Strong written and verbal communication skills. 2. Customer service experience: Previous experience in customer-facing roles. 3. Technical skills: Proficiency in customer support software and tools. 4. Problem-solving skills: Ability to troubleshoot and resolve customer issues. 5. Attention to detail: Strong attention to detail and organizational skills. ## Nice to Have: 1. Product knowledge: Familiarity with our products or services with Technical skills 2. Multilingual support: Ability to support customers in multiple languages. ## What We Offer: 1. Competitive salary: 25000 - 30000. 2. Growth opportunities: Opportunities for professional growth and development. 3. Supportive team: A collaborative and supportive team environment. If you're passionate about delivering exceptional customer support and have strong written communication skills, we'd love to hear from you! [8:01 pm, 07/05/2025] Vijay Havana: Thank u madamRole & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.