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Customer Support Executive

Customer Support Executive

2 - 5 years

|

4 - 5 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Solution sales Lead generation Sales development Focus Corporate Manager Technology Customer Support Executive E-commerce Research CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Expected to engage to win qualified leads and pitch to sell the e-commerce platform solutions to acquire merchants
Upselling to the acquired merchants is also expected for contributing to revenue aims
Candidates must have strong proficiency in using mailers, and sales CRM, and be comfortable interacting via virtual modes like e-mail, chats, and video calls
Responsibilities: Sales experience in a technology/SaaS environment
E-commerce solution sales experience is preferred
Consultative and solution-oriented mindset
Understanding the customers pain points and requirements and matching the companys products and services to them
A passion for talking to people, curiosity to assess their unique business needs, and a drive to help them grow Identify new sales opportunities through lead generation
Execute planned sales activities and develop a target list of potential new customers
Resolve complaints by coordinating with the respective internal team
Achieve monthly & quarterly performance goals
Conduct effective online demos with prospects
Manage customer queries on calls & email
We have a proven track record of success and excellence
Requirements: Effective communication skills, both spoken and written, coupled with good listening and a positive and energetic phone presence
Ability to make focused efforts to close deals
The candidate should be strategy-driven with a research-based approach
Sales development experience, preferably in a Startup or SaaS industry
Savvy with CRM tools
Proficient with corporate productivity and web presentation tools
Ability to multitask, prioritize and manage time effectively
Skilled in sales methodologies
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