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BNM Business Solutions LLP
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Customer Support Executive in Mumbai

Customer Support Executive in Mumbai

BNM Business Solutions LLP

5 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 days ago| Platform:

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Skills Required

support data crm management tracking escalation reporting dashboard reports recording retargeting power technology evaluation

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Lead data entry & validation: Accurately input and validate lead data from multiple sources (portals, campaigns, referrals) into the CRM system, like Excel.
Lead distribution management: Allocate leads to the appropriate sales team members based on project, location, or campaign priority.
Follow-up tracking & escalation: Monitor pending follow-ups in the CRM and coordinate with the sales team for timely updates; escalate delays to management.
Reporting & dashboard updates: Generate daily/weekly MIS reports including inquiry status, follow-up actions, conversion funnels, and campaign-wise performance.
Feedback recording & tagging: Log client feedback in the CRM with appropriate tags for future nurturing, retargeting, or remarketing strategies.

About Company: BNM Business Solutions LLP is one of the fastest-growing channel partners in the real estate industry, having its present in the industry for 5 years. BNM combines the power of information with the organization's deep understanding of the real estate sector to simplify, transparently show, and increase trust in the home-buying process. Our team understands the difficulty and pain associated with the home-buying process, which is why we are here to guide you through our technology-enabled tools, find the right property in your desired location within budget, and provide all the on-the-ground support. Besides providing information on different localities and properties, the company also assists with initial project evaluation. From closing, we ensure a smooth and happy home-buying experience for thousands of families.

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BNM Business Solutions LLP

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Customer Support Executive in Mumbai

BNM Business Solutions LLP

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Customer Support Executive in Mumbai

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Customer Support Executive in Mumbai