Customer Support Executive in Mumbai

AssignX Global Solutions

0 years

0 Lacs

mumbai metropolitan region

Posted:3 days ago| Platform:

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Skills Required

support chat communication billing service recruitment

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle customer queries via phone, email, or chat with accuracy and professionalism.
Provide timely resolutions by understanding customer issues and offering appropriate solutions.
Maintain detailed records of customer interactions in the system/CRM.
Troubleshoot basic technical or account-related problems.
Escalate unresolved or complex issues to the appropriate teams.
Follow standard operating procedures (SOPs) and company guidelines.
Ensure high levels of customer satisfaction through clear communication and ownership of issues.
Assist customers with product usage, billing queries, order status, or service-related concerns.

About Company: AssignX is a leading recruitment firm specializing in connecting businesses with top-tier talent. With a deep understanding of the critical role the right professionals play in an organization's success, AssignX offers customized recruitment solutions tailored to each client's unique needs. Our commitment lies in delivering efficient, strategic, and quality-driven hiring support that helps companies grow with the right people.

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Customer Support Executive in Mumbai