Customer Support Executive in Mumbai

AssignX Global Solutions

0 years

0 Lacs

mumbai metropolitan region

Posted:3 days ago| Platform:

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Skills Required

support resolve score recruitment

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Respond promptly to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, and company policies.
Resolve customer complaints efficiently and escalate complex issues when required.
Maintain detailed records of customer interactions and feedback.
Follow up with customers to ensure satisfaction and issue resolution.
Collaborate with internal teams (sales, technical, or operations) to address customer concerns.
Identify recurring issues and suggest process improvements.
Meet performance targets such as response time, resolution rate, and customer satisfaction score (CSAT).
Stay updated on product knowledge and new company updates.
Handle high-pressure situations professionally and empathetically.

About Company: AssignX is a leading recruitment firm specializing in connecting businesses with top-tier talent. With a deep understanding of the critical role the right professionals play in an organization's success, AssignX offers customized recruitment solutions tailored to each client's unique needs. Our commitment lies in delivering efficient, strategic, and quality-driven hiring support that helps companies grow with the right people.

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Customer Support Executive in Mumbai