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Hunar.AI
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Customer Support Executive

Customer Support Executive

Hunar.AI

0 years

0 Lacs

navi mumbai maharashtra india

Posted:1 month ago| Platform:

Apply

Skills Required

support service resolve metrics management communication

Work Mode

On-site

Job Type

Full Time

Job Description

We're Hiring: Customer Relationship Manager(ICICI Lomabard).

Location:

Job Type:

Customer Relationship Exectutive

Key Responsibilities:

Handle
inbound calls
from customers, addressing queries, concerns, and providing information about our products/services.
Build and maintain long-term relationships with customers, ensuring high levels of customer satisfaction.
Resolve customer issues effectively and efficiently while maintaining professionalism and empathy.
Provide timely and accurate feedback to customers.
Collaborate with various departments to ensure seamless customer experiences.
Meet and exceed key performance metrics, including call resolution time, customer satisfaction scores, and service level targets.
Stay updated with product knowledge and company policies to assist customers effectively.

Key Requirements:

Education:
Graduation (mandatory)
Prior experience in a customer service or relationship management role is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in
rotational shifts
(2 days off in a week).
A positive attitude, strong work ethic, and a passion for customer service.

Why Join Us?

Location:
Conveniently located in
Vashi, Mumbai
.
5 days working (rotational shifts).
Competitive salary and growth opportunities.
A vibrant, supportive work environment.

If you're ready to make a difference and take your career to the next level, apply now!

komalupreti@hunar.ai

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