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GST Manager
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Customer Support Executive

Customer Support Executive

GST Manager

2 - 4 years

2 - 5 Lacs

chennai

Posted:20 hours ago| Platform:

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Skills Required

customer support client support customer relationship client coordination client relationship client handling client satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us

The Role

The ideal candidate will have:

Strong organizational skills
Excellent communication abilities
A knack for multitasking

Key Responsibilities

Manage and communicate customer requests using a task management system
Maintain and update the customer database regularly
Facilitate customer onboarding and ensure compliance with company protocols
Keep detailed records of all customer interactions, including follow-up logs and call recordings (system will be provided)
Train customers on company policies, procedures, and protocols
Conduct regular follow-ups to address customer needs and ensure satisfaction
Collaborate with internal teams to resolve tasks and client requests promptly

Requirements

Education:
Degree in Commerce, Business Administration, or a related field
Strong communication and interpersonal skills
Proven ability to manage multiple tasks effectively
Proficiency in maintaining databases and follow-up logs
Flexibility to adjust working hours to address client needs as they arise

How to Apply

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