Customer Support Executive

Key Responsibilities:

● Customer Support:

Respond to customer queries promptly via phone, chat, email, and social media. Solve problems quickly, kindly, and professionally.

● Chat & Call Support:

Communicate with customers through various chat portals and make outbound/inbound calls to provide quick and complete resolutions. Follow up on open issues until they are fully resolved.

● Relationship Building:

Understand customer needs and preferences. Build trust by being friendly, consistent, and helpful in every interaction.

● Product Knowledge:

Learn our products and services inside out. Share accurate, updated information with customers and recommend the right solutions.

● Problem Solving:

Handle and resolve customer concerns effectively. Escalate complex issues when needed, but always take full ownership of the customer’s experience.

● Quality Assurance:

Follow company guidelines and maintain high service quality. Suggest improvements to processes or tools based on customer feedback.

● Cross-functional Collaboration:

Work closely with the Sales, Technology, and Product teams to improve our services. Share insights from customer interactions to help Game Theory grow.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Current CTC
• what is your Expected CTC
• We must fill this position urgently. Can you start immediately?
• How many years of work experience do you have with Customer Support?

Work Location: In person