Customer Support Executive For Airline Process

Job Description

Customer Support Executive Airline Process | Teleperformance | Gurgaon | 24x7 Rotational Shifts Teleperformance is hiring freshers and experienced candidates for the Airline Customer Support process. If you have strong communication skills and are looking to build your career in a reputed BPO, apply now! Job Description We are looking for dedicated and customer-focused Customer Support Executives to handle queries related to a leading airline. This is a non-sales role focused on customer assistance, service, and issue resolution for international clients. Excellent communication and a professional attitude are key. Key Responsibilities: Handle inbound/outbound calls and chats related to airline bookings, changes, cancellations, and customer queries Provide accurate information to customers and resolve issues in a timely and professional manner Maintain high levels of customer satisfaction and service quality Document customer interactions and update internal systems Collaborate with internal teams when escalation or additional input is needed Adhere to process compliance and quality standards Preferred Candidate Profile: Freshers are welcome Candidates with prior experience in customer service or BPO are preferred Undergraduates must have minimum 6 months of documented work experience 2025 passouts must provide: Hardcopy of 1st to 5th semester marksheets Online/soft copy of 6th semester marksheet Must have excellent communication skills in English Should be presentable, customer-oriented, and professional Willingness to work in 24x7 rotational shifts including night shifts and weekends Education: UG: Any Graduate Undergraduates must meet experience/documentation criteria Job Details: Role: Customer Support Executive Airline Process (Non-Sales) Industry Type: BPO / BPM Employment Type: Full Time, Permanent Department: Customer Success, Service & Operations Shift: 24x7 rotational Week Off: 2 rotational days Location: Gurgaon (45 locations) Salary: 25,000 30,000 per month (Based on experience and communication skills) How to Apply: Send your updated resume to: chhavi.sharma@platinoxconsultants.com For more details, connect with us via email Build your career with a global customer experience leader!