Customer Support Executive

Firstventure

2 - 4 years

2 - 4 Lacs

Mumbai Maharashtra India

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

customer interactions Communication Skills Analytical Skills Time Management Skills Customer Handling application training

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments.

Roles and Responsibilities

Working with customers/team members to identify application and system issues and advising on the solution
Handle customer complaints
Provide appropriate solutions and alternatives within the time limits
Follow up to ensure resolution
Keep records of customer interactions
Process customer accounts and file documents
Logging and keeping records of customer queries and feature request

Qualifications

Graduate in Computer Science, IT, Engineering or similar

Skills

Communication skills
Good analytical and problem-solving skills
Presentation Skills
Eye for detail
Curiosity to learn
Time Management Skills
Good interpersonal and customer care skills
Minimum 1 year of experience in Customer Handling and Application Training

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