Customer Support Executive

Firstsource Dialog Solutions Private Limited

0 years

0 Lacs

shahapur maharashtra india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

customer support customer service technical support proficiency in relevant software tools

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

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Role Description

This is a full-time, on-site role for a Customer Support Executive located in Shahapur. The Customer Support Executive will handle day-to-day responsibilities such as assisting customers with inquiries, resolving issues through online and offline support, maintaining high levels of customer satisfaction, and providing technical support as needed. The role will require proactive communication with customers and coordination with internal teams to ensure timely resolutions.

Qualifications

Proven skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
Experience in Online Support and Technical Support
Strong communication and problem-solving abilities
Ability to work effectively in a team and in an on-site setting
Proficiency in relevant software tools and a customer-centric mindset
Prior experience in a similar role is a plus
High school diploma or equivalent required; additional qualifications are an advantage

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Customer Support Executive