Customer Support Executive - Domestic Voice Process - Chennai

Golden Opportunities

1 - 5 years

1 - 2 Lacs

chennai

Posted:8 hours ago| Platform:

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Skills Required

customer support telecalling voice process inbound voice process domestic voice process inbound calls voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
Provide accurate information on products/services offered by the company to meet customer needs.
Provide exceptional customer support to clients through phone
Respond to customer inquiries and resolve issues in a timely and professional manner
Work closely with internal teams to resolve customer complaints and issues
Maintain accurate records of customer interactions and issues
Develop and implement process improvements to enhance customer satisfaction and experience
Meet or exceed customer satisfaction targets and key performance indicators (KPIs)

Job Requirements :

1-5 years of experience in BPO/Call Centre environment with focus on inbound voice process (domestic).
Strong communication skills with excellent verbal fluency in English and any of the regional languages. (Tamil, Hindi, Kannada, Telugu)
Ability to work effectively under pressure handling multiple tasks simultaneously during peak hours.

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