Customer Support Executive

Company Description

Docterz is dedicated to assisting India's healthcare professionals by streamlining administrative and financial tasks through technology. This allows doctors to focus on their practice without the burden of non-medical responsibilities. Docterz adapts to each doctor's unique needs, providing a simple and user-friendly solution to daily challenges. Our mission is to enhance the doctor-patient bond by minimizing overwork due to non-medical tasks.

Role Description

This is a full-time on-site role for a Customer Support Executive based in Mumbai. The Customer Support Executive will be responsible for attending to customer inquiries, providing online and technical support, and ensuring customer satisfaction. Daily tasks include managing support tickets, troubleshooting technical issues, and delivering exceptional customer service.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Online Support and Technical Support skills
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Familiarity with CRM systems and practices is a plus
• Bachelor's degree or equivalent experience in a related field