Posted:22 hours ago|
Platform:
Work from Office
Full Time
2- Handle and resolve customer complaints or concerns in a timely and empathetic manner.
3- Document feedback, categorize it based on themes, and escalate issues to relevant teams.
4- Collaborate with the Quality, Product, and Support teams to suggest service or product improvements.
5- Maintain detailed and accurate records of customer interactions and feedback.
6- Follow up with customers post-resolution to ensure satisfaction.
Digitech Squad
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