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Customer Support Executive

Customer Support Executive

Deodap

0 - 31 years

1 - 2 Lacs

Nana Mauva Rajkot

Posted:1 month ago| Platform: Apna logo

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Skills Required

support chat crm analyze resolve communication

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a proactive and customer-focused Customer Support Executive to join our support team. The ideal candidate will be responsible for managing customer support tickets, understanding customer queries, and providing accurate and timely resolutions within 24 hours. Key Responsibilities: Handle incoming customer support tickets via email, chat, or CRM tools. Acknowledge, analyze, and respond to customer queries in a professional manner. Communicate with customers to clarify issues or gather necessary information. Coordinate with internal teams to resolve complex issues when required. Ensure all customer queries are resolved within the committed 24-hour timeframe. Maintain detailed records of interactions and solutions in the ticketing system. Follow up with customers to ensure satisfaction and closure. Identify recurring issues and suggest improvements to reduce ticket volume. Key Skills: Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple tickets and prioritize tasks effectively. Customer-first mindset with a calm and positive attitude.

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Customer Support Executive