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Customer Support Executive

Customer Support Executive

DC Consultants

1 - 31 years

2 - 3 Lacs

Work From Home

Posted:1 day ago| Platform: Apna logo

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Skills Required

support chat learning coordination communication engagement management

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities: Review and promptly respond to customer inquiries via phone, chat, and email Engage with customers to understand their learning needs and recommend suitable courses and instructors Facilitate smooth interaction and coordination between students and teachers to ensure a seamless learning experience Assist customers through the registration and booking process, ensuring clarity and ease Maintain ongoing communication with customers, gather feedback, and encourage renewals Requirements: Strong proficiency in spoken and written English, Telugu, and Tamil Comfortable working in rotational shifts, including night shifts, to accommodate US-based customers Excellent communication and interpersonal skills for customer engagement across multiple channels Ability to understand customer needs, collaborate with the management team,and successfully close bookings Prior experience in online education, especially in music, is a valuable asset

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DC Consultants

www.dc-consultants.com

Consulting

Business City

50-100 Employees

56 Jobs

Key People

John Doe

Founder & CEO
Jane Smith

Chief Consultant

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Customer Support Executive