Customer Support Executive

Job Title: Inbound Voice Process – Customer Support Executive Location: [Vasanth Nagar,Bangalore, Karnataka] Job Type: Full-time Shift Timings: Rotational Day Shift ( 8 am to 5 pm) / 10 an to 7 pm or 9.30 am to 6.30 pm Week Off: Rotational Week Off – Sunday Working Experience: 0–3 years (Fresher’s can apply) Salary: Fresher: 15000 take home(21000 CTC) / Experience:18000 take home ( 25000 CTC) Job Summary: We are seeking a dedicated and customer-focused individual to join our Customer Support team as an Inbound Voice Process Executive. The ideal candidate will be responsible for handling incoming customer calls, resolving queries, and providing a high-quality customer experience. Key Responsibilities: Answer inbound customer calls in a professional and courteous manner. Listen actively to customer issues and provide timely resolutions. Provide accurate product/service information. Escalate unresolved queries to appropriate departments when necessary. Maintain detailed and accurate call records using CRM or ticketing tools. Meet individual and team performance targets (e.g., call handling time, customer satisfaction). Follow company communication scripts, policies, and procedures. Required Skills and Qualifications: Minimum qualification: High school diploma or equivalent. Bachelor's degree preferred. Excellent verbal communication skills in [English/Hindi/Regional language as per requirement]. Good listening and problem-solving abilities. Basic computer knowledge and typing skills. Ability to work in a fast-paced environment and handle pressure. Willingness to work in Day shift / rotational Day shifts. Preferred Qualifications: Fresher or Prior experience in a voice-based BPO or call centre environment. Familiarity with CRM systems and practices. Multilingual proficiency is a plus.