0 - 3 years
1 - 3 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
1. Answer inbound, outbound & emails
2. Management and resolve customer complaints
3. Identify and escalate issues to supervisors
4. Provide product and service information to customers
5. Research required information using available resources
6. Research, identify and resolve customer complaints using applicable software
7. Document all call information according to standard operating procedures
8. Recognize, document, and alert the management team of trends in customer calls
9. Follow up customer calls where necessary
1.For experienced Candidate must have good command/proficiency in English
2. For freshers proficiency in both English & Hindi Must
2.Bachelors or Post Graduation is required
3.Proficient with MS Office (Excel, Word, PowerPoint)
Kfin Technologies
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