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Customer Support Executive (CSE)

0 years

2 - 4 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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On-site

Job Type

Full Time

Job Description

Job Drive at Zaps Group – Hiring Customer Support Executives!

Location:
Zaps Group3rd Floor, Pearl Castle,OU Colony, Shaikpet,Manikonda, Hyderabad.

Position: Customer Support Executive
Employment Type: Full-time
Mode of Hiring: Walk-in Job Drive

Job Overview:
Zaps Group is looking for dynamic and customer-focused individuals to join our growing Customer Support team. As a Customer Support Executive, you will be the first point of contact for our customers, providing timely and effective assistance, ensuring a seamless experience across all Zaps services.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Handle service bookings, complaints, and feedback with a professional attitude.
  • Maintain records of customer interactions and transactions.
  • Coordinate with internal teams to resolve customer issues efficiently.
  • Ensure high levels of customer satisfaction and loyalty.
  • Provide product/service information and resolve emerging problems.

Requirements:

  • Excellent communication skills in English.
  • Strong problem-solving abilities and a customer-first mindset.
  • Basic computer knowledge (MS Office, CRM tools is a plus).
  • Prior experience in a customer support or call center role is an advantage.
  • Freshers with good communication skills are welcome.

What We Offer:

  • A collaborative and inclusive work environment.
  • On-the-job training and skill development.
  • Competitive salary and performance incentives.
  • Career growth opportunities within the Zaps Group ecosystem.

Direct Walk-in Details:
Come be a part of our journey to redefine premium service experiences!

Address:
Zaps Group, 3rd Floor, Pearl Castle,OU Colony, Shaikpet,Manikonda, Hyderabad.

Timings: 16 th July, 2025.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Are you attending the walk-in drive on 16th July? YES/NO

Work Location: In person

Speak with the employer
+91 8499072727

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