Customer Support Executive (CSE)

1 - 3 years

2 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive to assist clients, coordinate order processing, support the sales team, and ensure smooth service delivery. The role involves managing communication with customers, coordinating internally with laboratory/sales teams, and maintaining records to ensure high customer satisfaction and business continuity.

Key Responsibilities

  • Act as the primary point of contact for customer queries
  • Coordinate customer sample submissions, quotation requests, and reporting schedules.
  • Assist sales team with proposal preparation, technical documents & follow-ups.
  • Provide customers timely updates on quotations, reports, invoices & deliveries.
  • Coordinate internally with laboratory & operations for job execution and customer satisfaction.
  • Handle documentation, MIS preparation, and maintain customer service records.

Qualifications & Skills:

  • Bachelor’s degree in any discipline (Science/Commerce preferred).
  • 1–3 years of experience in customer service / sales coordination
  • Excellent communication skills – written & verbal.
  • Strong follow-up, coordination, and customer-handling skills.
  • Proficiency in MS Office & professional email communication.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

  • Leave encashment
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • customer service / sales coordination: 1 year (Preferred)

Work Location: In person

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