Customer Support Executive (CSE)

0 years

0 - 1 Lacs

Posted:9 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: Customer Support Executive – Sales Department

We are seeking a motivated and customer-oriented Customer Support Executive to support our sales team by handling customer inquiries, managing leads, and ensuring a smooth sales support process. The ideal candidate will have strong communication skills, a sales-driven mindset, and the ability to build long-term customer relationships.

Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, and messages related to sales inquiries and product/service information.
  • Assist the sales team in lead management, follow-ups, and appointment scheduling.
  • Respond to customer queries, resolve concerns, and provide accurate information to support sales closure.
  • Maintain and update customer data, leads, and interaction history in CRM systems.
  • Coordinate with internal teams to ensure timely order processing and issue resolution.
  • Support upselling and cross-selling activities by identifying customer needs.
  • Ensure high levels of customer satisfaction throughout the sales cycle.
  • Prepare basic sales reports and follow-up trackers.

Required Skills & Qualifications:

  • Proven experience as a Customer Support Executive or Sales Support Executive.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, negotiation, and persuasion abilities.
  • Customer-focused approach with problem-solving skills.
  • Ability to handle multiple tasks and meet sales targets.
  • Proficiency in CRM tools, MS Office, and sales tracking systems.
  • Graduate in any discipline; experience in sales or customer service is preferred.

Job Types: Full-time, Permanent

Pay: ₹8,086.00 - ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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