Customer Support Executive (CSE)

0 years

2 - 3 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Executive – Compliance Department

Location: Ahmedabad (On-site)
Department: Compliance
Preferred Joining: Immediate Joiners
Shift Timing: 07:30 PM IST – 04:30 AM IST
Working Days: 5 Days a Week

Job Overview

We are looking for a proactive and customer-focused Customer Service Executive to join our Compliance team. This role involves handling customer interactions, resolving queries efficiently, and ensuring a high level of service quality.

Experience Required

  • 0 to 6 months of experience in the USA job market (preferred)
  • Freshers with strong communication skills are encouraged to apply

Key Requirements

  • Excellent verbal and written communication skills in English
  • Strong interpersonal and customer-handling skills
  • Ability to manage customer queries professionally and efficiently
  • Good problem-solving and decision-making abilities
  • Prior experience in customer service or a related role is an advantage

Key Responsibilities

  • Handle customer inquiries via calls, emails, and other communication channels
  • Provide accurate information and resolve customer issues promptly
  • Maintain and update customer interaction and service records
  • Coordinate with internal teams for smooth issue resolution
  • Follow company service standards, compliance protocols, and guidelines
  • Contribute to service improvement initiatives and ensure customer satisfaction

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)

Work Location: In person

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