Customer Support Executive (CSE)

Responsibilities :

· Coordinate with customers and internal stakeholders holders to resolve customer queries · Log all communications and essential information into an internal CRM system on a daily basis

· To resolve customer complaints via call or email or live-chat

· Provide exceptional customer service and resolve customer inquiries

· Responsible for proper system set up and follow through on all customer requests

· Responsible for responding in an efficient and professional manner

· Follow up on customer requests for return phone calls, where necessary

· Handle queries from customers and respond via Email and Chat

· Resolve issues raised and provide response

Requirement & Qualifications :

· One plus year experience in Customer Support

· Fluent in English and Hindi

· Achieve productivity-related targets, quality targets

· Remain fully aware of the availability of all Solutions

· Ability to handle multiple tasks and prioritize work in order to maintain required productivity

· MS Word, MS Excel, MS Outlook, Email Functionality

Key skills · Customer Support Executive, Customer support, chat support executive

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person