Key Responsibilities Respond promptly to customer inquiries—both pre-sales and post-sales—via email, phone, and chat. Resolve product or order-related issues including delays, replacements, damages, returns, and refunds. Maintain detailed and accurate records of customer interactions and transactions. Coordinate with internal teams (warehouse, dispatch, product team) to ensure timely issue resolution. Track and follow up on pending customer issues until closure. Maintain a high level of customer satisfaction by providing friendly and effective service. Handle escalations professionally and ensure quick turnaround. Assist with managing reviews and feedback on platforms like Amazon and Flipkart. Prepare basic reports related to customer queries, complaints, and resolutions. Expertise in CRM Key Requirements 1–3 years of experience in a customer support role, preferably in e-commerce or retail. Excellent verbal and written communication skills in English and Hindi. Strong problem-solving and organizational abilities. Proficiency in tools like Excel, Gmail, Google Sheets, and CRM platforms. Patience, empathy, and a customer-first mindset. Ability to work independently and collaboratively with cross-functional teams. Preferred Qualifications Experience handling customer support for Amazon/Flipkart orders. Familiarity with returns, logistics, and customer service SLAs. Bachelor's degree in any discipline. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Work Location: In person Speak with the employer +91 9109740334

More Jobs at SpecialYou.in

Business Development Executive (BDE)

Delhi

1.0 - 3.0 yrs

INR 0 - 0 Lacs

Operations Executive

Delhi, Delhi

3.0 - 3.0 yrs

INR 0 - 0 Lacs

Customer Support Executive (CSE)

Delhi, Delhi

3.0 - 3.0 yrs

INR 0 - 0 Lacs

Operations Executive

Delhi

1.0 - 3.0 yrs

INR 0 - 0 Lacs

Customer Support Executive (CSE)

Delhi

1.0 - 1.0 yrs

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Support Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

SpecialYou.in

8 Jobs

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Support Executive (CSE)