Customer Support Executive (CSE)

We are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 9 PM to 9 AM, ensuring that our customers receive timely support during their preferred hours.

Key Responsibilities:

• Handle customer inquiries and provide prompt, accurate, and professional responses via various communication channels, including phone calls, emails, and live chat.
• Act as the first point of contact for customers, actively listening to their concerns and resolving issues efficiently and effectively.
• Understand and address customer needs, providing appropriate product information, troubleshooting assistance, and guidance to ensure a satisfactory resolution.
• Maintain a high level of product knowledge to effectively support customers and address inquiries regarding our services and offerings.
• Update customer accounts and records accurately, documenting interactions, inquiries, and resolutions in our CRM system.
• Collaborate with cross-functional teams, including Sales, Technical Support, and Product Development, to escalate and resolve complex customer issues.
• Assist in the continuous improvement of customer support processes by identifying recurring issues and suggesting proactive solutions.
• Uphold company policies and procedures while demonstrating professionalism, empathy, and a customer-centric approach in all interactions.

Key Requirements:

• Previous experience in a customer support or similar role is essential.
• Exceptional spoken and written English language skills are crucial, as the majority of customer interactions will be conducted in English.
• Excellent listening skills to understand and effectively respond to customer inquiries and concerns.
• Strong problem-solving abilities and the capacity to think on your feet to provide timely solutions.
• Empathy and patience in dealing with customers, ensuring a positive customer experience even in challenging situations.
• Ability to multitask and prioritize tasks in a fast-paced environment to meet individual and team targets.
• Proficiency in using customer support software, CRM systems, and other relevant tools.
• Availability to work the night shift from 9 PM to 9 AM, including weekends and holidays, as required.
• A strong commitment to maintaining confidentiality and handling sensitive customer information with discretion.

If you are a highly motivated individual with exceptional English language skills and a passion for delivering outstanding customer support, we invite you to apply for the position of Customer Support Executive. Join our team and contribute to creating positive customer experiences and building lasting relationships with our valued clientele.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• English speaking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person