Customer Support Executive (CSE)

� About the Company

We are a leading provider of payment gateway solutions, enabling businesses to accept digital payments securely and efficiently. As we continue to expand our merchant network, we are looking for a dynamic Sales & Customer Service Executive who understands the payment ecosystem and can manage both sales acquisition and client servicing effectively. � Sales & Business Development: 

Actively reach out to potential merchants (via calls, emails, and in-person if needed) to pitch payment gateway solutions.  Understand merchant requirements and recommend appropriate products such as UPI, Net Banking, Credit/Debit Card, EMI, QR Code, and Payment Links.  Achieve monthly sales targets by acquiring new merchants across various industries (e-commerce, retail, SaaS, education, etc.)  Conduct daily follow-ups with leads and prospects to move them through the sales funnel.

� Merchant Onboarding Support: 

Guide merchants through the KYC documentation and onboarding process.  Coordinate with the operations and compliance teams to ensure timely activation.  Ensure merchants are fully set up and trained to use the dashboard and payment tools.

� Required Skills & Qualifications: 

1–3 years of experience in sales, customer service, or merchant onboarding within the payment gateway, fintech, or banking sector.  Strong knowledge of digital payments, merchant onboarding, and KYC norms.  Excellent communication and interpersonal skills (both verbal and written).  Comfortable making outbound calls, handling objections, and closing deals.  Good understanding of digital tools like CRMs, email clients, and productivity apps.  Graduate in any discipline (Commerce/Finance/Business preferred).

Job Types: Full-time, Permanent

Pay: ₹10,000.05 - ₹18,015.34 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Paid time off

Work Location: In person