Customer Support Executive (CSE)

About MyOperator

MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast!

About the Role

Are you passionate about helping customers and eager to kickstart your career in the tech industry? MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This role offers an incredible opportunity for hands-on experience in a fast-growing SaaS company, where you'll be instrumental in ensuring our customers have a seamless experience.

Key Responsibilities

As a Customer Support Executive Executive, you'll be on the front lines, directly impacting our customer satisfaction. Your responsibilities will include:

• Providing exceptional support: Respond to customer queries promptly and professionally via calls, emails, and support tickets.
• Troubleshooting and resolving issues: Assist customers with common challenges such as panel access, call report discrepancies, and login problems.
• Maintaining accurate records: Efficiently update ticket statuses and ensure precise customer information within Zoho Desk.
• Collaborating for solutions: Work closely with the support team to escalate complex issues to the appropriate departments, ensuring timely resolution.
• Contributing to knowledge resources: Help create and maintain valuable FAQs and troubleshooting documentation that empowers our users.

Requirements

We're looking for someone who is:

• An excellent communicator: Strong command of English, both spoken and written, is essential with 1-2 years experience
• Tech-curious and adaptable: Basic computer proficiency and a genuine willingness to learn new support tools and CRM systems.
• Passionate about customer success: A strong interest in SaaS, tech support, or customer-facing roles.
• Available full-time: Ability to commit to a Monday to Saturday schedule with rotational shifts.

What You'll Gain

• Invaluable practical exposure: Get real-world experience in customer success and support operations within a thriving SaaS environment.
• Mentorship and learning: Work alongside experienced professionals and learn industry best practices directly from the experts.
• A deeper understanding of SaaS: Gain insights into the operational backbone of a leading cloud telephony provider.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹330,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• How much exp you have in Customer Support ?
• How would you rate your English Comm Skills on scale of 1-10?
• Your Fixed CTC ?

Work Location: In person

Speak with the employer
+91 9267989047