Customer Support Executive (CSE)

This role requires a combination of technical knowledge, communication skills, and a customer-focused approach.

Customer Interaction:

Respond to customer inquiries and provide timely and accurate information.

Assist customers via various channels, including phone, email, chat, and sometimes in person.

Ensure a positive and professional customer experience.

Technical Assistance:

Provide technical support for the company's products or services.

Troubleshoot and resolve customer issues by guiding them through step-by-step solutions.

Collaborate with the technical team to resolve complex technical problems.

Issue Resolution:

Investigate and analyze customer issues, identifying root causes and implementing solutions.

Escalate complex issues to higher-level support or development teams when necessary.

Communication:

Communicate effectively with customers, translating technical details into user-friendly language.

Collaborate with internal teams, including development and quality assurance, to address customer concerns.

Qualifications and Skills:

· A bachelor's degree in a relevant field (Information Technology, Computer Science, Business).

· Previous experience in customer support or a related field.

· Strong communication skills, both written and verbal.

· Technical proficiency and understanding of IT products or services.

· Problem-solving and analytical skills.

· Patience and empathy when dealing with customer inquiries or issues.

· Ability to work independently and collaboratively in a team environment.

· Familiarity with customer support tools and systems.

Personal Attributes:

· Customer-focused mindset.

· Adaptability and willingness to learn new technologies.

· Ability to remain calm under pressure.

· Detail-oriented with a commitment to accuracy.

· Positive attitude and a proactive approach to problem-solving.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary per month?
• What is your notice period?
• How many Years Experience in IT Industry?
• What is your salary expectation per month?

Experience:

• Customer support: 2 years (Required)