Posted:8 hours ago|
Platform:
On-site
Full Time
This role requires a combination of technical knowledge, communication skills, and a customer-focused approach.
Customer Interaction:
Respond to customer inquiries and provide timely and accurate information.
Assist customers via various channels, including phone, email, chat, and sometimes in person.
Ensure a positive and professional customer experience.
Technical Assistance:
Provide technical support for the company's products or services.
Troubleshoot and resolve customer issues by guiding them through step-by-step solutions.
Collaborate with the technical team to resolve complex technical problems.
Issue Resolution:
Investigate and analyze customer issues, identifying root causes and implementing solutions.
Escalate complex issues to higher-level support or development teams when necessary.
Communication:
Communicate effectively with customers, translating technical details into user-friendly language.
Collaborate with internal teams, including development and quality assurance, to address customer concerns.
Qualifications and Skills:
· A bachelor's degree in a relevant field (Information Technology, Computer Science, Business).
· Previous experience in customer support or a related field.
· Strong communication skills, both written and verbal.
· Technical proficiency and understanding of IT products or services.
· Problem-solving and analytical skills.
· Patience and empathy when dealing with customer inquiries or issues.
· Ability to work independently and collaboratively in a team environment.
· Familiarity with customer support tools and systems.
Personal Attributes:
· Customer-focused mindset.
· Adaptability and willingness to learn new technologies.
· Ability to remain calm under pressure.
· Detail-oriented with a commitment to accuracy.
· Positive attitude and a proactive approach to problem-solving.
Job Types: Full-time, Permanent
Pay: From ₹20,000.00 per month
Benefits:
Ability to commute/relocate:
Application Question(s):
Experience:
Eloit Innovations Pvt. Ltd.
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