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Loanitol
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Loanitol

1 years

1 - 2 Lacs

Cochin

Posted:15 hours ago| Platform: GlassDoor logo

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Skills Required

support management communication drive analysis report logging reports coordination updating data

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:
• Lead Management: o Adding leads to the profile center. o Creating profiles based on lead audio. o Collecting primary details from customers through calls. • Customer Communication: o Explaining services and procedures to customers. o Creating groups and providing greeting messages. o Sending required document lists to groups. o Following up on document collection and pending documents.
• Document Management: o Sorting and uploading documents to the drive. o Creating customer profiles based on documents and information.
• Analysis & Report Management: o Logging in and downloading CIBIL reports. o Sending CIBIL reports to customers personally and to groups. o Analyzing CIBIL reports to identify obligations. o Reviewing bank statements for EMI deductions.
• Bank Coordination: o Collecting filling details during the login process. o Sending customer documents to banks for login via email. o Coordinating with customers, updating bank updates, and providing details.
• Data Management: o Updating the all-Profile - document received and pending sheet. o Provide daily case updates, including the status of all cases. o Ensure all updates are accurately recorded in the profit centre.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Internet reimbursement

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Education:

Master's (Preferred)

Experience:

total work: 1 year (Preferred)

Work Location: In person

Application Deadline: 30/07/2025

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