Customer Support Executive (CSE)

Job Description

1. Client Interaction & Query Handling Respond to customer inquiries via phone, email, WhatsApp. Provide accurate information about destinations, travel packages, visa requirements, and pricing. Offer real-time assistance to clients for bookings, reschedules, cancellations, and emergencies. 2. Pre-Sales Support Share brochures, itineraries, and quotations promptly. Follow up on leads from marketing campaigns, travel fairs, or social media. Explain package inclusions and exclusions clearly to potential customers. 3. Post-Sales Service & Relationship Management Confirm all bookings and share vouchers and confirmations in a timely manner. Stay in touch with travelers before, during, and after the trip. Collect feedback after the trip and resolve any complaints or concerns quickly. 4. Coordination with Internal Teams & Vendors Coordinate with ticketing, visa, and operations teams to ensure smooth service. Liaise with hotels, transport vendors, and DMCs (Destination Management Companies) for timely service delivery. 5. Documentation & CRM Updates Maintain proper documentation for each client: ID proofs, visa forms, payment receipts, etc. Update CRM with client status, preferences, trip history, and communication logs. 6. Complaint Resolution Actively listen and empathize with customers. Offer quick and appropriate solutions within TAT (Turnaround Time). Escalate unresolved issues to higher management if needed. 7. Sales Closure Support Ensure timely payment follow-ups and confirmations. Share final travel documents after full payment is received. Upsell additional services like travel insurance, SIM cards, and activities. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Shift allowance Yearly bonus Experience: Customer support: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 8920176125