Customer Support Executive (CSE)

1. Client Interaction & Query Handling

Respond to customer inquiries via phone, email, WhatsApp.

Provide accurate information about destinations, travel packages, visa requirements, and pricing.

Offer real-time assistance to clients for bookings, reschedules, cancellations, and emergencies.

2. Pre-Sales Support

Share brochures, itineraries, and quotations promptly.

Follow up on leads from marketing campaigns, travel fairs, or social media.

Explain package inclusions and exclusions clearly to potential customers.

3. Post-Sales Service & Relationship Management

Confirm all bookings and share vouchers and confirmations in a timely manner.

Stay in touch with travelers before, during, and after the trip.

Collect feedback after the trip and resolve any complaints or concerns quickly.

4. Coordination with Internal Teams & Vendors

Coordinate with ticketing, visa, and operations teams to ensure smooth service.

Liaise with hotels, transport vendors, and DMCs (Destination Management Companies) for timely service delivery.

5. Documentation & CRM Updates

Maintain proper documentation for each client: ID proofs, visa forms, payment receipts, etc.

Update CRM with client status, preferences, trip history, and communication logs.

6. Complaint Resolution

Actively listen and empathize with customers.

Offer quick and appropriate solutions within TAT (Turnaround Time).

Escalate unresolved issues to higher management if needed.

7. Sales Closure Support

Ensure timely payment follow-ups and confirmations.

Share final travel documents after full payment is received.

Upsell additional services like travel insurance, SIM cards, and activities.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Shift allowance
• Yearly bonus

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8920176125